Lumenor

Support

Last updated: October 8, 2026

Questions, problems or feedback? We read every message.

Contact us

  • General help and billing: [email protected]. Please write from the email address on your account and tell us which device you use (iPhone, Android or web).
  • Privacy and data requests: [email protected].
  • Safety: report a person from their profile in the app (Block or report), or see our child safety standards.

We aim to reply within 2 business days. Child safety and safety reports are handled first.

Common questions

I didn’t get my verification code

Check your spam folder and wait a minute, then use Resend code. Codes expire after a short time.

I forgot my password

On the sign-in screen choose Forgot password? and follow the code sent to your email.

How do coins and Premium work?

Coins pay for actions such as a Quick Match, a Manual Report or a Contact Unlock. Premium is a subscription (monthly or annual) that includes free daily scans and free unlocks. See Plans and the Terms for current prices.

How do I cancel Premium or get a refund?

Subscriptions bought in the app are managed by Apple or Google: cancel or request a refund in your Apple ID or Google Play subscriptions. Deleting your Lumenor account does not cancel a store subscription.

Can I check whether a report is real?

Yes. Every report has an 8-character code you can check on the verify page.

How do I hide my profile?

In the app, open Settings and turn off discovery. You won’t appear in other people’s scans.

Delete your account

You can delete your account in the app (Settings → Delete account) or by email. Step-by-step instructions and what is deleted: Delete your account.